FREQUENTLY ASKED QUESTIONS
WHERE DO YOU SHIP FROM?
We ship from Florida (zip code: 33908). If you want to estimate how many days it will take for a package to reach you before you place your order, checkout USPS or UPS for a general idea.
WEREN'T YOU ORIGINALLY LOCATED IN NEW YORK CITY?
Although The Lunary was conceived in New York, we are currently located in Florida. Wandering around New York, checking out up and coming brands, retailers, and trends really inspired our thinking for the company. The foundation of The Lunary was built there, but we brought The Lunary to fruition in the state of Florida.
We chose to transition here to get the business up and running, and to dedicate our full attention to it - and you! :) We love the sunny vibes of Florida, but still draw inspiration from New York City too. Really, we find inspiration everywhere! But our favorite source for inspo is all of you babiez. We love hearing all the exciting (or non-exciting) things that you’re up to - drop us a line whenever at email@example.com and let us know what’s new.
WHICH SHIPPING CARRIERS / OPTIONS DO YOU USE?
We ship with either USPS or UPS depending on the order size and the delivery requirements (expedited delivery tends to be sent via UPS).
When sending via standard shipping we normally use USPS Priority Mail.
If you want us to send your package using a slower delivery option (like USPS Ground which takes 2-8 business days to arrive) let us know, we can do that free of charge. Of course faster delivery options must be selected during the checkout process and incur an extra cost.
CAN I CAN REQUEST TO SIGN FOR MY PACKAGE?
Yes. Just let us know by manually typing your request in the special instructions box before you hit the “check out” button.
CAN I INCLUDE A PERSONAL MESSAGE WITH MY ORDER?
Of course! Again, just let us know by manually typing your request in the special instructions box before you hit the "check out" button. Please write your text within quotations so that we know what you want your message to say.
For Example: Hi Lunary Team, I'm sending this to someone as a gift, please include the following message with the order: "Happy International Women's Day, Bestie! Thank you for being you. Stay gold, Kate."
Whether you're celebrating a birthday, a holiday, or you just like sending motivational quips to yourself or others - we'll print your note on our recycled card stock to commemorate the occasion.